You can use the chatbot on different channels. For each channel, there are different supported formats. Read more on which format parameters are supported per channel.
✔️ - Available for the channel
❌ - Not available for the channel
‼️ - Supported under conditions
❗️- Not supported, it will not trigger any responses from the chatbot
Web chat (widget)
The web chat dialog supports the following parameters:
After a handover to Engage Live Chat, the widget enables extra functionalities in the dialog. There the conversation is then between a real agent and the user. Read more on handover to Engage live chat in this article.
The chatbot will automatically respond to the messages on behalf of an agent through the Engage integration. The conversation details and history is both available in Engage - Webcare and in the Analysis section of the chatbot platform.
Buttons and dropdown are available upon request. Contact our Support team for more information.
Buttons, Dropdowns, and Calendars can be created within a dialog flow when using the Facebook channel. However, interactions involving these functions are not supported by our Facebook integration. We do not recommend using these features with this channel.
X (formerly Twitter)
The chatbot will automatically respond to the messages on behalf of an agent through the Engage integration. The conversation details and history is both available in Engage - Webcare and in the Analysis section of the chatbot platform.
Buttons, Dropdowns, and Calendars can be created within a dialog flow when using the X channel. However, interactions involving these functions are not supported by our X integration. We do not recommend using these features with this channel.