On this page, you'll find an overview of the product updates for 2024. These updates highlight new features, improvements, and bug fixes across Spotler Aigent and related products. Keep reading to discover the latest changes and how they can enhance your customer service experience.
New!
We continue to work hard on rebranding our products to fit completely with our new Spotler house style. You may have already seen it: Spotler AIgent has a new logo, matching the new name: Spotler Aigent. Over the coming months, you'll see more colours and fonts change. Of course, nothing will change in terms of functionality and quality!
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Coming up!
- Shorter loading times in Aigent analytics
- More customisation options in Aigent
New!
There are all kinds of new developments for Aigent as well. It is now possible to apply filters in the conversation view, making it easier to find and compare information. Synchronising URLs has also become easier. Instead of one by one, you can now synchronise URLs in bulk. This saves a lot of time and also makes Aigent work faster!
Moreover, in addition to the tone of voice, it is now possible to define the number of sources Aigent uses. Do you want the probability of Aigent giving the answer to be as high as possible? Or do you want the probability of mixed information to be as low as possible? Decide for yourself what works best for you.
Coming up!
- Interactive graphs in Aigent analytics
New!
Spotler Aigent's analytics have been expanded and improved. You can now see a distinction between sessions and conversations. A session is when a user opens the bot, and a conversation is a session where there is actual interaction with the customer.
The look and feel of the graphs has also been changed; they are now interactive. Want to know more about reporting? Then read the article: Analyze overview.
New!
The export button in the Analyze module is back, and also includes new options to select for the export. It is now possible to export the 'sessions / conversations' graph to CSV. This graph shows the number of sessions and conversations over time that the chatbot has handled. Read more on this module here: Analyze overview (conversation statistics).
Bugfixes
- Aigent: Issue resolved with properly testing loops in a dialog, which weren't functional before.
Next to come!
- Further rebranding to the Spotler look & feel
New!
Within Aigent, a lot has been done in the area of digital accessibility to ensure that more content is picked up by screen readers. You can also make adjustments yourself to ensure that your widget complies with WCAG.
If you use custom CSS for the design of the widget, some changes might be required. You can tell this by the colors changing to the default colors. Check the template CSS file in this Help Center article.
New Filtering Options!
It is now possible to filter various dialogs in the marketplace. You can filter by channels, languages, and themes, allowing you to find and use your desired dialog more quickly.
Feature optimizations and bug fixes
- Bugfix: Bots did not respond to WhatsApp messages. If a message was received to quickly, the status was not changed on time and did not allow us to process the response, so the chatbot stopped.
- Optimization: Images are overlaping after a handover. Improvement of the experience in the widget when images are shared in a handover
- Optimization: Improvements of the missing translations in the dialog. For users using the platform in other than english, some terminology coming from backend was not translated. We covered some scenarios.
Here’s what’s coming soon!
- Further rebranding to the Spotler look & feel
- Filters for dialogs
New!
WCAG optimization and bug fixes:
-
Adding a border when the text field is an unselected item from the WCAG audit:
When the text field was unselected, the border between the text field and the rest of the widget was not strong enough, the border now has a stronger visual ratio. - Adding names to buttons as an alternative when the buttons do not fit in the overview. An alternative should be put in place when the buttons do not fit the visual space.
Email notifications:
- Creation of a notification configuration endpoint to set-up notification frequency to receive the analytics report by email. First endpoint to build the email notifications for the analytics reports.
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Create a new item in the menu to access the notifications settings
Creation of a user flow to let the customers access the notification settings page. - Creation of a page to set the email notifications. Options to choose the frequency of the update and the language of the email. You can clearly select a frequency, a language. But also unsubscribe from the notifications. The notifications are set per chatbot.
Feature optimizations and bug fixes
- Bugfix: CSV export for a large set of data in the analytics overview could not be processed due to large sizing.
- Bugfix: Chatbot settings could not be saved without saving an avatar: Resolved this bug allowing the user to save settings without changing or adding an avatar.
- Bugfix: French translations were incomplete: Having a complete and well-translated representation of the platform in French.
New!
Data Retention optimization en bug fixes
- When a conversation is ongoing, we blocked the ability to delete a message. It would affect the conversation of the end-user. The message can be delete once the conversation reaches an end state. (TImeout / completed).
Email notifications:
- The email notification for analytics is available for Administrator and Analytics, all other roles cannot use the feature.
- The email is send and received by the user with the insights of the analytics.
WCAG optimization en bug fixes:
- We adding back the subtitle for extra zoom navigation
- When an image is part of the bot turn some attribute should be added to improve the reading by reading tablets.
Rebranding:
- We did a rebranding of the platform.
Message Notifications
- Adding an unsubscribe button on the notification email connecting with turning off the notification function. Allowing to customers to successfully unsubscribe even when they are not login in to the application.
- Creating a page for unsubscribing when not logged into the platform. Create a proper way to unsubscribe without being login the platform.
Message hub
- Creating a new section to allow to review the messages' relation.
Analytics
- Register if a conversation comes from the third-party API (seamly, Spotler Message)
Collecting the information to give better feedback. - Show new metadata information and icons on the conversation page indicating that the conversation comes from a third-party source. You can now easily see that the conversation was managed by an external party.
Feature optimizations and bug fixes
- Bugfix: Reset analytics data on the 27th October 2024
- Bugfix: Items in the menu were not correctly selected
- Bugfix: WhatsApp number migrated by Engage to the Cloud API shows a strange behaviour. The chatbot combines the first two messages.
New!
- Setting to crop options (buttons / list) available on WhatsApp when the toggle Interactive Messages is on. The automatic cropping will occur only if the number of character is too long according to the WA limitation.
Rebranding
- We did a rebranding of the platform.
Widget
- Option to disable dropdown shadow in the widget. By default it is ON. When turning off, the widget need to be republished.
Analytics reporting
- Update email content with graphs.
Training
- Enabling a second worker to have parallel training for the same language model. Ability to train 2 chatbots at the same time from the same language model.
Feature optimizations and bug fixes
- Optimizations: Link to the API nodes from the dialog builder
- Optimizations: Change the Dutch Text to informal voice