What is a fallback strategy?

With an intent-based chatbot, even with Spotler AIgent, it can happen that your chatbot doesn't understand what the user says. In that case, we need to activate a mechanism called fallback.

Fallback is a pre-defined message that your bot will give when it didn't recognize or understand the user's input. There are several types of fallback messages, each serving a different purpose.

Rephrase 

When the user input is too long, not long enough, or doesn't contain any words that can be matched to one specific intent, you can use a fallback message to ask your us their question.

Sorry, I didn’t quite get that. 
Could you please ask your question again in different words?

Clarify 

When your bot asks for distinct user value, such as pizza topping, and your user returns something that's not understood, you can guide your user a bit more by giving him the specific options that they can choose from.

Hmm...seems that's not on my menu! I can offer you mushrooms, pineapple, and we have some really yummie salami! What would you like? 

Hand-over

When your bot really don't know how to handle a user's question, and you do have a live agent handy, then this is the time to ask whether a user wants to be handed over to a real human.

I can't take special orders yet, would you like to talk to one of our friendly staff?