How do I create a clarification flow?

When your user doesn't seem to be able to get their question across, you can help them by giving them a limited set of options to choose from. Buttons are a great way to guide your users back on track. In this article, we explain how to create a clarification flow.

Here's what a clarification flow for pizza toppings can look like in Spotler AIgent: 

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1. The happy flow, where the user's topic request is recognized.

2. If the intent isn't matched, the user is directed to no.response.

3. There, you can let the bot reprompt with a message like "Sorry, we don't seem to have your choice available, please choose an option from our menu."

4. From the reprompt, create buttons for each choice.

5. Confirm the user's choice, and continue with your regular bot flow.