How do I create a dialog?

Dialogs are building blocks you can use to build your chatbot. You can either use a dialog template, or you can start a new dialog in the Build > Dialogs section. Both methods are described in this article.

Create a dialog by using a template

As soon as you have activated the Smart AIgent module, you can download and use a Smart AIgent dialog. First, go to Marketplace in the left-hand side menu to see an overview of available dialogs. You can choose between a Dutch or English dialog.

Click on Use dialog to add this dialog to your chatbot. The dialog will now be visible when you go to Build > Dialogs.

Create a dialog from scratch

Go to Build > Dialogs.

Click on Create new dialog.

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Enter the name of your dialog in the 'Dialog name' field.

Click on the Start with... button for the type of dialog you want (if you want to learn more about the different types of startpoints, click here). The new dialog now opens on an empty canvas. When creating a dialog with the start point Event or Intent, you will be prompted to select the event or intent that you want to use for this dialog. It is also possible to use the Create button to create a new event or intent.

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You can now build your dialog here in the same way as you would in your main dialog.

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Next steps

Step 2: Connect the dialog to your chatbot

Find a detailed how-to guide in the article: How do I link and end a dialog?

You can choose to let the person in the chat know that an AI chatbot will be assisting them at the start of a chat, so they know any replies aren't answered by a human.

Please note

Do not change anything in the imported AIgent dialog.

Once you have connected the start dialog to AIgent, you need to train the chatbot by clicking on the graduation cap symbol on the bottom-right side of the screen.

Step 3: Add (and sync) URLs to the chatbot

You can now start adding URLs to the chatbot. Click on Smart AIgent in the left-hand side menu; this is where you can add the URLs. Read more on how to add URLs in the article: Smart AIgent.

Step 4: Implement chat widget

When you're done testing your chatbot, you can launch it on your website by implementing the chat widget. Read more on how to do so in the article: Deploy.