On this page you will find an overview of all dialogs used in your chatbot. There are different kinds of dialogs, but the first conversation that you create for your bot is the default start dialog. This default start dialog can contain all aspects of your chatbot and all possible conversations it should be able to have. Your chatbot will hold more and more information over time. This is where dialogs and dialog starting points come in handy. Dialogs are the perfect way to organize its content when your chatbot is getting too big for one dialog.
Dialogs are building blocks that you can use to compartmentalize big and complex flows in well-organized blocks. You can combine different types of dialogs to build a chatbot that is easy to organize and maintain.
Dialogs are also perfectly suited to reuse content. Let's say you have a 'farewell dialog' that you want to use at the end of every user question. Instead of copying and pasting the dialog each time. you can easily build one dialog and reuse this one each time.
Each type of dialog has its own goal and its own starting point. This ensures that your dialogs are kept short and easy to navigate.
You can open, change and create dialogs on this page. You can also test the chatbot from here.
You can rearrange the overview of dialogs by title, start type, date modified and alerts:
- Title: the name of the dialog.
- Start type: This will tell you which type of dialog it is; start, intent or dialog.
- Date modified: The date on which the dialog was last changed.
- Alerts: If there are errors in any of the dialogs, this column will show a notification in red. Once you click on the notification, you will see a red exclamation point in a triangle somewhere in the flow. If you hover over this sign, it will give you a description of the error as shown in the image below.
Editing dialogs
Next to your dialogs, you will find the three buttons:
Button | Description |
Duplicate dialog | With Duplicate dialog you can create a copy of the dialog. |
Rename dialog | You can change the name of the dialog with Rename dialog. |
Delete dialog | This option deletes your dialogs permanently. Before it happens a prompt appears to confirm the deletion. |
Default start dialog
As mentioned before the default start dialog is the dialog that is always available in the chatbot. When someone starts a conversation with your chatbot, this is the dialog that is being started. Your chatbot will look at the available turns, and decide what to show and tell the user.
Read our step-by-step guide on creating a dialog in this article: How do I create a dialog?